Return & Refund Policy
Last Updated: October 1, 2026
At Amar Shoishob, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may contact us for return or replacement assistance.
1. When Can You Request a Return?
You may request a return or replacement if:
- You received a damaged product.
- You received a defective or faulty product.
- You received the wrong product.
- The product received is significantly different from the product description.
- An incorrect size, color, model, or variation was sent due to our error.
Please contact us as soon as possible after receiving your order.
2. Return Conditions
To be eligible for a return:
- The product should be unused and in its original condition.
- The original packaging, tags, accessories, and other included items should be kept intact where applicable.
- You may be required to provide photos or videos showing the issue with the product.
- The return request must be made within the applicable return period.
Products that have been used, damaged after delivery, modified, or handled improperly may not be eligible for return.
3. How to Request a Return
To request a return or replacement, contact our customer support team with:
- Your name
- Order number
- Phone number used for the order
- Description of the issue
- Photos or videos of the product, if necessary
Our support team will review your request and provide instructions for the next steps.
Customer Support: +880 1346-318240
4. Wrong or Damaged Product
If you receive a wrong or damaged product, please contact us as soon as possible.
Depending on the situation, we may offer:
- A replacement product
- A return and refund
- Another suitable solution agreed upon with the customer
For damaged packages, we recommend taking photos or videos of the package and product before opening or immediately after receiving the order.
5. Refund Policy
If your return is approved and a refund is applicable, the refund amount will depend on the circumstances of the return.
Refunds may be processed through the applicable payment method or another mutually agreed method.
For Cash on Delivery orders, refunds may require additional information from the customer to process the payment securely.
Please note that delivery charges may not always be refundable, depending on the reason for the return.
6. Exchange / Replacement
If an eligible product is available in stock, we may offer a replacement instead of a refund.
If the same product is unavailable, we may provide another appropriate solution, including a refund where applicable.
7. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, personalization, or other applicable conditions.
Any product-specific return restrictions will be communicated on the relevant product page where applicable.
8. Return Shipping
If the return is caused by an error on our part, such as sending the wrong or defective product, we may arrange or cover the applicable return delivery cost.
If a return is requested for reasons unrelated to a product defect or our error, return delivery charges may be the customer’s responsibility.
9. Order Cancellation
You may contact us as soon as possible if you want to cancel an order.
Cancellation requests may not be accepted once an order has already been processed, packed, or shipped.
10. Inspection and Approval
All returned products may be inspected before a replacement or refund is approved.
If the returned product does not meet the applicable return conditions, we may decline the return or refund request.
11. Policy Changes
Amar Shoishob reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be published on this page with an updated Last Updated date.
12. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Amar Shoishob
📞 Customer Support: +880 1346-318240
📧 Email: support@amarshoishob.com
📍 Location: Dhaka, Bangladesh
We are committed to handling return and refund requests fairly and providing our customers with a reliable shopping experience.